Brooks Auto Service Inc.
Parts Return Policy
Before returning any part we will provide you with a "Return Authorization" and the correct address to ship the part back to.
Used parts have a 30 days replacement warranty, if the part fails within that time, we will replace it with another same used part. Used parts are not returnable if they do not fix the problem for which you purchase them, we do not allow you to pay for a used part, install it and if it doesn't fix your problem, return it fora refund. We cannot refund money for used parts, we can only exchange it if it's defective.
If you receive a used part that is defective call us immediately
(310) 638-4144 and we will arrange another part to be shipped and the defective part to be returned to us.
Used parts and used electrical parts are not refundable, we will replace it with another same used part if it's defective within 30 days of purchase.
If we ship the wrong part, call us or email us and we will instruct you on how to return it and we will then ship the correct part.
1- Electrical items are not returnable unless defective.
2- If we send you the wrong part. please let us know and we'll send you the right part. We'll need the wrong part.
3- If you need a warranty replacement part, please let us know and we'll send you one out.
4- If you order the wrong part, we'll take it back, but only if you arrange the return in advance, special order parts are indicated as can't be such in the part description.
5- Unauthorized returns will be refused. You most call or email us before shipping any part back to us. We will give you the correct address and authorization.
6- All returns ( unless defective ) must be in salable condition and in the original packaging.
7- Items being returned for core changes will need a return number before it can be returned. Call or email us for the return number and the correct address to return in to.
8- Cores must be returned within 30 days of purchase or the core charge will not be refund.
9- The core change is refunded upon receipt of your old rebuildable, we can not return your core charge.